Service Portal
Residential Service Subscription Plans
$59 /Month - $649 /Annual
- Service Portal / Extended Knowledge Library
- Support Line
IM / Direct Line: 9 am-5pm
IM / Email Only After Regular Business Hours - Priority Onsite Service
- X
- X
- Onsite Support - $175 /hr
- Firmware Updates
2 per year - Discounts
2% off future Equipment purchases and 5% off Control4 purchases
$129 /Month - $1419 /Annual
- Service Portal / Extended Knowledge Library
- Support Line
IM / Direct Line: 9 am- 5 pm
IM/ Email Only After Regular Business Hours - Priority Onsite Service
- OVRC Monitoring
- 6 Service call hours per year
- Onsite Support - $165/hr
- Firmware Updates
4 per year - Discounts
5% off future equipment purchases and 7% off Control4 purchases
$359/Month - $4308 /Annual
- Service Portal / Extended Knowledge Library
- Support Line
IM / Direct Line 9 am--5 pm
IM/ Email Only After Regular Business Hours - Priority Onsite Service
- OVRC Monitoring
- 16 Service call hours per year
- Onsite Support - $155/hour
- Firmware Updates
System Firmware kept current - Discounts
5% off future equipment purchases and 10% off Control4 purchases
Service Portal Includes:
Knowledge Library
(End-user Guides/PDFs)
Quick links: Fixes for Most Common Issues
Support Communication access / links
OVRC Monitoring
Remote monitoring of system health and status. OVRC allows us to monitor, and troubleshoot connected devices remotely, allowing us to deliver world-class support.
Onsite Support:
Discounted hourly rate billed for all service after use of hours included in subscription package
Service Call Hours Included Per Year:
Included hours of on-site service. Service of installed and monitored systems. Does not include new equipment installations.
Firmware Updates
Included system firmware updates for connected Network System devices, Control System / Smart Homes System devices, Surveillance System devices, and Audio Video Equipment.