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Service Portal

Residential Service Subscription Plans

WATT

$59 - $649 mo -annual
  • Service Portal / Knowledge Library
  • Support Line (IM /Direct Line) 9am-9pm
    IM / Email Only
  • Priority Onsite Service
  • Onsite Support
    $155 an Hour
  • Firmware Updates
    2 per year
  • Discounts
    2% off future Equipment purchases and 5% off Control4 purchases
  • -
  • -

MEGAWATT

$129 - $1419 mo- annual
  • Service Portal / Knowledge Library
  • Support Line (IM /Direct Line) 9am-9pm
    IM / Email / Phone Support
  • Priority Onsite Service
  • OVRC Monitoring
  • Service Call Hours Included per year
    6 Hours
  • Onsite Support
    $145/hr
  • Firmware Updates
    4 per year
  • Discounts
    5% off future Equipment purchases and 7% off Control4 purchases

GIGAWATT

$359 - $4308 mo-annual
  • Service Portal / Knowledge Library
  • Support Line (IM /Direct Line) 9am-9pm
    IM / Email / Phone Support
  • Priority Onsite Service
  • OVRC Monitoring
  • Service Call Hours Included per year
    16 hours
  • Onsite Support
    145/hr
  • Firmware Updates
    System Firmware kept current
  • Discounts
    5% off future Equipment purchases and 10% off Control4 purchases

Service Portal Includes:

Knowledge Library
(End-user Guides/PDFs)

Quick links: Fixes for Most Common Issues

Support Communication access / links

OVRC Monitoring

Remote monitoring of system health and status. OVRC allows us to monitor, and troubleshoot connected devices remotely, allowing us to deliver world-class support.

Onsite Support:

Discounted hourly rate billed for all service after use of hours included in subscription package

Service Call Hours Included Per Year:

Included hours of on-site service. Service of installed and monitored systems. Does not include new equipment installations.

Firmware Updates

Included system firmware updates for connected Network System devices, Control System / Smart Homes System devices, Surveillance System devices, and Audio Video Equipment were as possible.