View Our Service Plans

Our AV systems make sure your space matches your singular vision. And our service plans make sure that vision comes across flawlessly. We’re pleased to offer ongoing support, monitoring, updates and more.

Are you ready to optimize your space? See which AV Smart Solutions service plan best meets your needs!

Check out how our service plans help you in greater detail.

Discover What You Get

OvrC Monitoring

With OvrC monitoring, we remotely review your system’s health and status. OvrC lets us monitor and troubleshoot connected devices remotely, allowing us to deliver world-class support.

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Service Call Hours

You receive a set number of yearly on-site service call hours. We service installed and monitored systems. Please note we also service newly installed equipment for one year, regardless of whether you’re a service plan member.

On-Site Support

Service plans include a discounted hourly rate for any services we perform after you’ve used all your yearly service call hours.

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Firmware Updates

We include system firmware updates for connected network system devices, control system/smart home system devices, surveillance system devices and AV equipment.

Explore Our Service Plan Packages

Free Trial Package

Find how good it is to have ongoing support

  • Member Tech Support Form
  • Member Resource Page, With Helpful PDFs, Videos and More
  • Live Chat 9 a.m. to 5 p.m. M-F
  • IM/Direct Line, 9 a.m. to 5 p.m. M-F
  • IM/Email Only After Regular Business Hours

Watt
Service Plan

$59

per month

$649 Annual

Set the smart system wheels in motion with our
Watt Service Plan.

  • Service Portal and Extended Knowledge Library
  • Support Line
  • IM/Direct Line, 9 a.m. to 5 p.m.
  • IM/Email Only After Regular Business Hours
  • Priority On-Site Services
  • X
  • X
  • On-Site Support, $176 per Hour
  • Two Firmware Updates Annually

Extra Discounts

Get 2% off future equipment purchases and 5% off Control4 purchases

Megawatt
Service Plan

$129

per month

$1,419 Annual

Find your smart balance with our
Megawatt Service Plan.

  • Service Portal and Extended Knowledge Library
  • Support Line
  • IM/Direct Line, 9 a.m. to 5 p.m.
  • IM/Email Only After Regular Business Hours
  • Priority On-Site Services
  • OvrC Monitoring
  • Six Service Call Hours Annually
  • On-Site Support, $165 per Hour
  • Four Firmware Updates Annually

Extra Discounts

Get 5% off future equipment purchases and 7% off Control4 purchases

Gigawatt
Service Plan

$359

per month

$4,303 Annual

Enjoy full monitoring and updates with our
Gigawatt Service Plan.

  • Service Portal and Extended Knowledge Library
  • Support Line
  • IM/Direct Line, 9 a.m. to 5 p.m.
  • IM/Email Only After Regular Business Hours
  • Priority On-Site Services
  • OvrC Monitoring
  • 16 Service Call Hours Annually
  • On-Site Support, $155 per Hour
  • Ongoing Firmware Updates

Extra Discounts

Get 5% off future equipment purchases and 10% off Control4 purchases

See What All Service Plans Include

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Knowledge Library

Take advantage of thorough end-user guides, PDFs and more.

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Quick Links

Find fast fixes for the most common AV issues.

Ongoing Support

Explore comprehensive support, communication and access links.

Talk to Us

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